TATOC - A non-profit timeshare association started in 1989 to safeguard timeshare ownership.

The Timeshare Association, also known as TATOC, said today that the consumer helpline run out of their headquarters in Manchester saw their largest number of complaints in regards to timeshares this year.

January of 2009 was their previous highest recorded number of phone call complaints with an impressive 691 calls in just that month alone. Since then, TATOC has reportedly received more and more calls each month and in January of 2010, they received a total of 797 phone calls from people who were upset about the timeshare industry.

CEO of the Timeshare Association, Mr. Harry Taylor, went on record to say that, “The helpline has been really busy and the service we provide is proving invaluable to confused owners and consumers.” Indeed, these services are necessary as the timeshare industry has seen a substantial downturn since the year 2007 when sales began to rapidly decline. Since then, the timeshare industry has shrunk by more than 50%.

The company also reported that their average phone call length was an extensive 24 minutes meaning that most likely, people were not calling in with simple inquiries that could be easily explained.  The association is a much needed help to the different Attorney Generals around the country who, up to now, have been hearing the blunt of the continuing and troubling complaints that even report some people are saying that they are calling from the Attorney General’s Office themselves!

The Timeshare Association, a non-profit limited company, was formed in 1989 and is the only consumer association that is elected and represents the interests of timeshare owners. TATOC’s mission is to safeguard the timeshare experience for existing and potential users.